THE CATCH RHYS GUARANTEE
We’ll repair your item free of charge within 2 years of the purchase date.
IF IT CAN’T BE REPAIRED?
If we can’t repair it we’ll send over a replacement, all you need to do is send the broken item back to us for recycling.
IF YOU’VE BASHED IT WITH A HAMMER?
Our guarantee only applies to normal wear and tear and doesn’t include small scratches and dents that may occur naturally with daily use.
Unfortunately, we can’t be held responsible for breakages due to misuse, being worn in chlorinated water, or extreme negligence. We’re also unable to accept any returns if they’ve been altered by a third party jeweller.
Please refer to individual product pages or our jewellery 101 page for the best way to care for your jewellery.
If there is an issue with an item then please get in touch with us at firstname.lastname@example.org (including your original order number) and we’ll get it sorted.